Purchasing

Using our online shopping catalogue  you can select your items and amount. Once you have completed your shopping please click  'checkout'. This will take you to a secure server of Globecharge in order to enter your name, address, delivery address and email. Once completed  click 'next' and you will be redirected to the secure servers of Paypal where your finacial transactions will be completed.

On completion of your order  by entering your details you will receive an order confirmation. When redirected for payment and on completion of payment  you will receive a payment confirmation from Paypal. Once we recieve your order and payment  confirmation from Paypal,your selected items will be packaged.  You will then receive an email from  Scotties Walking Sticks & Canes to confirm your order and payment  together with confirmation of  dispatch with an estimated time for arrival.

We fully recognise that not everyone has the time to order online. In this case  please  contact us by phone and we will take your order details together with your credit card details.

Should you wish to make a purchase using a cheque or postal order, please post the details of  your order together with your payment  to :

If you need any help or advice please contact us on info@walking-canes-sticks.co.uk

Alternatively, contact us by phone on 01472 859591 and we will be more than  happy to helpor advise you.

Stock Availability.

All new items displayed on this web site are currently held in stock. However, in the event that an item you require has been sold out, we will inform you immediately. You will be given the choice of cancelling your order or placing your order on back order. Back orders generally take no longer than 14 days to arrive to you. However, in the 'Italian  Collection' back orders can take up to 8 weeks to arrive to you.

For the Antique Collection Range  these canes and walking sticks are unique and not easily found. Should your selected item be sold, then you will be informed immediately and your payment refunded. You will be given the option of entering our data base for items required.

Payment

Please note if paying by cheque/ money order / postal order  we only accept payment in UK sterling.

Online Payments

Scotties Walking Sticks & Canes are dedicated to online security for the benefit of our customers. Our chosen online credit payment company  is Paypal. Paying by this method will result in you being automatically redirected to the secure Paypal payment gateway.

It is the responsibility of the buyer to read the terms and conditions of the credit payment company before using the service. Details of this can be found at: www.paypal.com

Product Colours

The colours of our product range  depicted on this web site cannot be taken as absolute due to variations in individual computer monitors and their settings.

Delivery

 We use Royal Mail and  Parcel Force for our deliveries, all of which, will require a signature on arrival. If this should cause you problems then please, appoint a delivery address where a signature can be provided.

Scotties Walking Sticks & Canes shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability  of manufactured stock, parts, or materials; delay or failure of delivery of the products to Scotties Walking Sticks & Canes by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

Loss or Damage In Transit

Scotties Walking Sticks & Canes responsibility for loss or damaged goods in transit, will be limited to replacing the damaged products or providing a full refund, which ever the buyer prefers.

 Import / Export/ Duty

Where applicable the buyer or his / her agents will be responsible for obtaining an import / export licence and for ensuring compliance with all regulations governing the admission of the products into the country of delivery. Where a duty levied  against products imported to destination country the buyer is responsible for the cost and researching such costs that may be implemented.

Returns Policy

Should you be unhappy  or have changed your mind in relation to your purchases, then we are more than happy to accept returns and issue  a 100% refund for the goods .Where the requirement is made by the buyer to send by Special Delivery the cost of such cannot  be refunded.

 On returning the goods you the buyer  are responsible for the return and the cost of return within 15 days of receipt of goods.  All goods returned must be, unused and undamaged  together with the orginal invoice and promotional material.  We do advise returns to be sent with a tracking number. Once returns are received and checked a refund will be issued within 5 working days on the same format as originally paid for. This does not affect your statutory rights as a consumer.

Please contact info@walking-canes-sticks.co.uk  to let us know you are returning items and if possible why for our quality and satisfaction procedures.

Governing Law

Contracts entered into between  Scotties Walking Sticks & Canes and the customer / buyer will be governed by English Law and all disputes will be submitted to the jurisdiction of the English Courts.