Q. How long does it take before my stick is delivered?

A. All sticks purchased with free delivery (UK) are dispatched within 24 hours by  2nd Class Recorded Delivery Monday to Friday. Therefore, arrival is between 3 - 5 working days depending on how fast the Royal Mail system is working.  If you purchase before 1.00pm your stick will be dispatched the same day. Should  you require your stick urgently we do advise Next Day Delivery - it's guaranteed to arrive Monday -Friday.

Q. Do you have all the sticks in stock?

A. Yes, all our sticks are in stock. However, if you require large quantities of one particular stick - just contact us by mail or phone to check. We do turn over a large amount of stock on a daily basis so stock levels change.

Q. I am a collector of walking sticks can you find a particular stick for me?

A. We cannot guarantee that we can find a particular stick - but we will try very hard for you. We do need full details of what you require and your budget. Once we find a stick that matches your requirements we will provide you with details- then it's up to you.

Q. I am having problems making payment through paypal- what should I do?

A. Please call us on 01472 859591 or mobile 07840 537930 - so give us a ring and we will be more than happy to help in sorting out a payment difficulty or any other problem.

Q. I bought a Derby Cane for my mother  but she does not like the style- can I send it back?

A. No problem. Just send the stick back to us and we will refund you the purchase price. However, please note it is your responsibility for the safe return and the cost of such. Please just drop us a line to let us know the stick is returning.